Delivery

Since there's no Apple Store within 600 miles of me, I do most of my shopping online, and have used all sorts of different package carriers to deliver things for me. DHL was a nightmare, and the post office is a little slow but extremely reliable, and the big two - FedEx and UPS - were always about the same.

Except that I just got a call from my mom relating a story to me that has me totally floored. My dad is a Vietnam Veteran and also a Registered Nurse. Years ago, he was exposed to Hepatitis from a needle stick and now is on medication to treat some liver problems. The VA ships him his medicine every week via FedEx. The scheduling is a bit tight and typically it arrives exactly when he's going to be needing it, and delays in shipping would be disastrous. Until recently, the young man that drove the route through our town for FedEx understood that my parents both work during the day and might not be home to accept delivery and was perfectly happy to grant their request to simply leave the package at their front door so they could have it the day it was delivered instead of delaying arrival until one of them happened to be home.

Around Thanksgiving, a new person started driving the FedEx truck that services my parents area, and despite repeated requests and explanations, refused to simply leave the package. Technically, the package required a signature and she simply wasn't going to deliver the medicine without one. This lead to many days of my parents scrambling to try to be home on the day of delivery despite the fact that they couldn't get a precise time of arrival from FedEx and had to sometimes wait hours simply to be available when the FedEx truck arrived. My dad called the VA and got them to drop the signature requirement hopefully to facilitate an easier delivery.

The next week (the week of Christmas), the new driver didn't arrive at all despite the tracking page on FedEx's website saying that the package was on the truck to be delivered. My dad called FedEx and was finally able to convince them that he desperatly needed to have that medicine and to have her come back. It was nearly 6 p.m. by the time she arrived, well after the she was supposed to be done for the day. When she arrived she was angry and told my dad, "I don't care what sort of problems you have, I'm not leaving the package without a signature." This got my dad angry and he told her that he wanted the name of her supervisor and that he didn't want her to be the person delivering to them, anymore. She refused to give her supervisor's name or even her own first name so my dad wrote a letter to the CEO of the company explaining the incident and why, if they didn't fire her, they should at least have another person deliver to his house.

The finishing touch on the story? Today my dad received a letter from FedEx explaining that they're not going to deliver
anything to his house, anymore.

After failing to deliver critical
medicine to a veteran, they've decided to fire my dad as a customer. Amazing.